I wished I could have found this information when I needed it.

Dashlane will ask you to verify the connection between your app and the browser and you should be all good nowĪ lot of steps, I know.

Start your web browser, make sure the Dashlane extension is installed, and click on the Dashlane logo in the browser header.

Go to Dashlane preferences (Tools -> preferences if you are on Windows) and check “Verify Browser code signature” (If you are in Windows, I would recommend a restart here to make sure everything gets set up correctly).

Log out of Dashlane, close Dashlane and then restart it.

Go to Dashlane preferences (“Tools -> preferences” if you are on Windows) and uncheck “Verify Browser code signature” if it is currently checked.

Make sure you have the latest Dashlane version installed.Here is what I did to finally fix the issue: I felt like I was saving my passwords in Excel all over again and this will not do! Yay! It seemed I had figured out the problem easily, but then I had no passwords available to my browser. I tried to login and after several attempts, I was in. Okay, that means I have an authentication problem I thought as I continued to troubleshoot in my head. I looked in the right upper corner and sure enough, the Dashlane logo was greyed out. I then navigated to a web page that I needed to log on and … nothing happened. I know that Chrome extensions can be flaky once in a while, so I will uninstall and re-install the Dashlane Chrome extension. The strange thing was that it was working perfectly in my Safari browser (yes, I am on a Mac). I have been very happy with the app for almost two years now.Ī couple weeks ago, it quit working in my Chrome web browser.

Dashlane extension safari